Banco Falabella Cacique

In this headquarters there are 5 modules but with only one adviser and dozens of people waiting. It is a shame that the more profits and money a company has, the more stingy they are. That translates into lousy customer service.

I would give 5 stars if it were not for the refusal of the request for 0 handling fee, also despite its extended hours the attention is too slow, I am satisfied with its products, I think that the one who speaks ill of a TC is because they do not know handle it.

Terrible service, like every bank or entity offers first-class things, having a verbal contract with the person who managed my opening of a credit account, they are already starting to charge me for insurance and things that from the beginning I showed my non-acceptance and having said that, I guarantee that no charge would be made, now I'm trying to solve it by taking my time for it and they don't even bother spending almost 4 hours in a chat that never had a solution and with staff that doesn't even have a spelling, what confidence can they give, not even a month with the card and now I will cancel due to your lack of respect and ineptitude for the customer They inform me that I should NOT pay the insurance that Falabella covers me for the first 3 months and now they are charging when I asked several times to do it this way to the advisor who managed my credit card and account opening with this bank, and outside That's why the customer service is not the best, instead of solving it they try to sell me another insurance

Very bad experience, purchasing an appliance locally is exposing yourself to sellers, almost forcing you to purchase insurance, which is too persistent. The company should control this a little more.

Long waits, insistence on offering unnecessary insurance.